Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be undamaged, complete, and in original factory condition. RealWheels is not responsible for improperly packaged returns. We recommend using the original box and adding additional packing material to insure the product is returned without shipping damage. Disassembled, damaged, and/or custom-made products cannot be returned.

To start a return, you can contact us at rwcev@realwheels.com. Please note that returns will need to be sent to the following address:
3905 Route 173
Zion, IL 60099 USA

All authorized returns must be shipped prepaid by customer. Any merchandise shipped back to our factory C.O.D. or without the required RGA will be refused.

The return may be subject to a 15% restocking charge. After 30 days, if a product is still deemed returnable, it may be subject to a 25% restocking charge, and only if the above criteria are followed.

Discontinued items (products no longer in our current catalog) may not be returned for credit. Deductions or credits may not be taken in advance of returned merchandise.

Please allow time for processing your return. Our customer service agent and/or sales representative may not authorize the return of merchandise beyond the above-listed terms. RealWheels Corporation (RWC) is not responsible for damage to any vehicle or labor cost incurred as a result of failure of warranted items.

You can always contact us for any return question at rwcev@realwheels.com or 1-800-982-1180.

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Errors in shipments and/or shortages must be addressed within seven (7) days of receipt of goods. Claims for items damaged or lost in transit must be made directly to the shipping carrier.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too. If more than 15 business days have passed since we’ve approved your return, please contact us at rwcev@realwheels.com or 1-800-982-1180.